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4 Troubleshooting Tips When You Can’t See AddThis

I frequently see support cases of AddThis disappearing from a publisher’s site without warning, and we’re unable to duplicate the issue on our end. These cases are largely caused by network connection issues on the user’s end, so here’s a quick primer on how to diagnose the reason we’re not showing up for you.

troubleshooting

1. Try Visiting AddThis.com

The first thing you should try is to visit our home page. If you can’t visit us or get an error, then the problem is something on your end. If you can, but you still don’t see our buttons on your page, you should then try visiting the subdomains of AddThis that make everything work. These are s7.addthis.com and ct5.addthis.com where you should see this:

    A world of dew, 
    and within every dewdrop 
    a world of struggle
    

Now let’s look into what can cause problems connecting to AddThis.

2. Check for Anti-malware Software & Modifications

Because of the nature of AddThis’s product, we sometimes get blocked by software designed to protect you from malware. If you have trouble connecting to AddThis, try disabling this software temporarily.

Another common tactic for blocking malware is to use hosts files, such as this one. If you look through the one that’s provided you’ll see there are a few entries that re-route AddThis subdomains to the localhost address. This will have the effect of breaking AddThis across the Internet, including on your site.

3. Look at JavaScript-blocking extensions

Some extensions, such as Ghostery, allow you to block tracking cookies. These rules are often very broad, meaning that something that blocks “ad” will end up blocking everything with “ad” in it, including AddThis. To make sure none of your extensions are blocking AddThis, try disabling them or opening up an “Incognito” or “Private browsing” window. This should disable all extensions.

4. Check for DNS and Network-based issues

Sometimes the issue isn’t caused by software you’re running locally. For instance, many companies put their employees behind web proxies to block sites that violate company policy, such as social networking sites. As you can see, this might be an issue if you’re using AddThis. To determine if this is an issue, try viewing your site from a computer outside of the network you’re on.

If you’re still seeing issues, there might be a problem with the DNS you’re using. You’ll have to talk with your network manager or ISP to determine why your DNS isn’t resolving our domain names correctly.

If you have any other questions, feel free to send us an email!

  • http://www.hazafix.de

    hi,

    i had start with veyton 4.1 from xt:commerce on http://www.hazafix.de. dont be shoked because the design. the page is still in test mode. Can you have a look their and tell me if this add its the same? and how i can configure it? or where i can find any help. I dont find anything. I want to connect this with own facebook, twitter and .. From this i had first time contact with addthis. Its include already.

  • Can you clarify your question? Please send us an email to help@addthis.com with more details.

  • allie

    But the addthis buttons/icons aren’t even showing up on your website.
    They also don’t show up on the dozen of websites my company implements your services on.

    https://www.addthis.com/get/sharing

  • Allie, are you able to see the content from Step #1 above? Also check Step #2. That might help narrow down what is causing you to not see the buttons.

  • RapCollabz.com

    where are my buttons? lastnight they were there today they are gone!

  • RapCollabz.com

    been working for bout a year. now all gone!

  • We’d like to help but we need more information. Please email us at help@addthis.com with more details on what happened, and include the URL of your site.

  • i never thought that these things are possible. Thank you for sharing these wonderful tips. Got to try this!

  • i never thought that these things are possible. Thank you for sharing these wonderful tips. Got to try this!

  • Don’t understand how to get it free, On my google home page

  • “Some extensions, such as Ghostery, allow you to block tracking cookies. These rules are often very broad, meaning that something that blocks “ad” will end up blocking everything with “ad” in it, including AddThis. To make sure none of your extensions are blocking AddThis, try disabling them or opening up an “Incognito” or “Private browsing” window. This should disable all extensions.”

    Meaning every body using Ghostery (like I do) will not see my addthis sharing buttons!?

    Is there a more permanent solution, other than disabling the extension? On my website, the buttons appear and disappear…

  • For people who have social blocking set up within Ghostery, they may not see our social buttons on your site unless they manually adjust their Ghostery settings.

  • Chaitanya Desai Sparkle

    addshare icon not working on every time load page why?

  • Hello and thanks for the useful article. I have an issue with the li.papers. I used to have the share bars showing up on my own li.paper as well as those of others. Now, I don’t see the share bar anymore. the team at li.paper did some checking and said they see no reason why I am no longer seeing the share bars on their papers. They referred me to your site. I can see your site, and I see the share bar on all other sites I visit. Do you know of any reason why the li.paper share bars are not showing up for me?

  • Hi David, unfortunately there’s not much we can do about ad blockers. However, some ad blockers that prevent our buttons from showing do have an option to disable the blocking of social share buttons.

  • zahid

    hello iam using addthis for blogger post share but it
    doesnot share post but it only share blog link please help me please reply me on 0zahidhussain@gmail.com

  • Elias Ritsios

    Buttons disappeared from Home page, but they are still visible on all other pages… Any ideas? Haven’t touched anything and it is set to On at the backend…

  • Hi Elias, sorry to hear about this issue. Can you please email us directly at help [at] addthis [dot] com with a link to your site? Our support team will be able to take a closer look and assist. Thanks!

  • Elias Ritsios

    thanks! I am sending an email in 2 minutes