With new product releases and upgrades this year, we received a variety of questions for support. We thought it’d be useful for you, our user, to get a quick roundup of the most popularly asked questions this year, so you have it handy in case you need it!
We’re so excited about AddThis user, NASA, launching on another endeavor into space! Next Monday, NASA will launch a probe to Mars. It’s called the Mars Atmosphere and Volatile EvolutioN probe, or MAVEN, and it’s designed to study the upper atmosphere of Mars and how it interacts with solar wind. Though it might not make sense at first, this information is very important for knowing more about the history of Mars and it’s past potential for habitability.
Did you know address bar sharing—that is cutting and pasting an URL rather than sharing the page by clicking a share button—is by far one of the most common ways people share websites? In case you haven’t thought of that, we want you to know you could be missing out on a big part of understanding how visitors engage with your content.
Everyone’s favorite space agency and long-time AddThis user NASA will be launching a probe to the moon tonight (assuming everything goes as planned) to test out some great new technologies, and learn about our closest celestial neighbor.
Several prominent services use meta tags to enhance the experience for their users by showing rich content, such as images and descriptions, alongside the title and URL of your page. These tags let you control how your site is branded across social networks and help drive engagement. Once you add them your users will get a much richer experience and it will drive more people to your site.
I frequently see support cases of AddThis disappearing from a publisher’s site without warning, and we’re unable to duplicate the issue on our end. These cases are largely caused by network connection issues on the user’s end, so here’s a quick primer on how to diagnose the reason we’re not showing up for you.
One of the key features of our new Smart Layers is something you can’t actually see. All the share buttons are personalized to each visitor. This makes it much more likely that people will share your site.
We’ve received some questions lately from folks whose AddThis buttons seem to have disappeared. Naturally, this would be really disconcerting, so here are a few things that you can look into to calm your nerves!