“Honey, I lost the buttons!”

We’ve received some questions lately from folks whose AddThis buttons seem to have disappeared. Naturally, this would be really disconcerting, so here are a few things that you can look into to calm your nerves!

Can you connect to AddThis?

AddThis buttons are generated using JavaScript and CSS that’s stored on our servers, so if your computer doesn’t have access to these servers, you won’t be able to see the buttons. This can happen for a number of reasons, but is usually related to adware or malware blocking software. Verify you have access by going to these URLs:

If you experience errors visiting any of those URLs, or see something that doesn’t look like AddThis, you don’t have access to AddThis and therefore the buttons won’t show up. If you can identify which software is blocking AddThis, follow the prompts to unblock us, and the buttons should show up.

Do you have all the code on the page?

If you’ve recently made changes to your site another problem might be that you didn’t put everything back on the page. View the source of your page (by right-clicking or Control-click your page, and select “View Source” or “View Page Source”) and use the find command to make sure you’ve got the following items on the page:

  • Our addthis_widget.js. This script loads all the other code that displays our buttons. If it’s not on the page then none of the buttons will show up:
    <script src="http://s7.addthis.com/js/300/addthis_widget.js" type="text/javascript"></script> 
  • If you have any inline tools activated, make sure you also have the code for those tools on page. It will look something like this:
    <div class="addthis_sharing_toolbox"></div>

Are you using WordPress?

First, make sure the plugin hasn’t somehow been deactivated. If you recently changed your theme, make sure it uses the the_content() function instead of get_the_content() as the latter doesn’t include the callback that adds the AddThis buttons to your posts.

Finally, if you’ve got a caching plugin like WP Super Cache make sure that you flush these to ensure the buttons get added to your posts.

Still don’t see them?

If you’re still not seeing the buttons after checking the steps above, you may be having another issue. In that case, contact our support team, and we’ll be happy to help!