I’m Matt, Your New Support Engineer!

Hi, I’m Matt Hinegardner, and I just joined the Publisher Support team. I’ll be assisting Paul and Ifdy to help you to implement all the great social plugins and analytic tools that AddThis has to offer!

Prior to joining the team at AddThis, I worked mostly in the EdTech industry for a number of years, providing support to both consumer and institutional customers, as well as chasing software pirates. I have also worked on many small business web development projects, mostly using Content Management Systems, especially WordPress.

At AddThis, I’ll be assisting our publishers with implementing and getting the most out of our social plugins and analytics. This includes troubleshooting various HTML, CSS, and JavaScript issues on publisher websites and assisting developers with our APIs.

I thoroughly enjoy the mixture between being on the front lines of customer interaction and utilizing my web development knowledge to ensure our publishers are able to use our tools effectively.

I’m really looking forward to getting to know our community (i.e. you)! If there are any other changes you’d like to see made to our support center, drop me a line in the comments below!