At AddThis we pride ourselves on our fantastic support. Even though we get between 250 and 400 requests per week we have a response time of around two hours, and a customer satisfaction rate of over 98%.
We do this by following three principles:
How We Do Support at AddThis
- February 26, 2018
- Paul
- Support
- 3 comments
HTTP to HTTPS: How Share Counts Are Affected
- May 13, 2015
- Paul
- Support
- 5 comments
Recently, some of our service providers have changed how share counts are stored. Rather than showing the same count for both http and https sites, counts are different based on the different protocol. Unfortunately, we have no control over how these services handle counting shares, so share counts are going to be different for http and https.
Tags: sharing tools
AddThis Browser Support Explained
- March 19, 2015
- Paul
- Features & Tips, Support, Website Tools
- 5 comments
This post was updated on November 8, 2016.
In an effort to provide more transparency and a better experience for all of our users, we’re formalizing the list of browsers AddThis officially supports. We get over 1.9 billion users every day from 15 million websites around the globe. Therefore, we get a pretty good idea of what browsers people use. This means we have to think hard about what browsers we support and how we support them.
Tags: Product Updates, Web Browsers
Problems Sharing on iOS Facebook App
- September 8, 2014
- Paul
- Support
- 18 comments
Update – As of the 8:48 AM on September 11th, some of our users are still reporting seeing this bug. We’re working with Facebook and hoping they’ll fix this as quickly as possible.
Over the weekend we heard from several of you about issues sharing with the Facebook iOS app and URLs with anchors, which AddThis uses for click and address bar tracking. Facebook seems to be using a kind of URL forwarder in the iOS app that isn’t correctly decoding the %23 in the URL into a #. This is causing URLs to 404 because the resource they’re looking for doesn’t have that name. We’ve reached out to Facebook about this issue. Continue reading →
Tags: Facebook app, sharing
Data Security Tips for Website Operators
- July 31, 2014
- Paul
- Developers, Features & Tips, Privacy
- No comments
At AddThis, we believe it’s important for owners and operators of websites to implement fundamental security practices for the collection and handling of their users’ online data. Here are some tips for making sure your site and your visitors’ information is kept secure. Continue reading →
Adding Share Buttons to Your Emails (Or When You Can’t Use JavaScript)
- April 16, 2014
- Paul
- Features & Tips
- 23 comments
There are some instances where JavaScript won’t work, such as email and with some content management systems. Yet we have a simple solution that can still get sharing buttons onto your next email campaign.
Tags: JavaScript, sharing buttons
How AddThis Fits into The Future of Journalism
- March 13, 2014
- Paul
- Content Marketing, Current Events
- 1 comment
Marc Andreessen––a early pioneer of the Internet as the co-author of the first graphical web browser and co-founder of Netscape––wrote a series of tweets that culminated in a blog post explaining how he sees journalism changing, and how Internet technologies are going to facilitate the news media growing ten to one hundred times what it is today.
Tags: content
Make Your Site Printer-friendly with CSS
- February 5, 2014
- Paul
- Features & Tips
- 11 comments
As we found in Scott’s great post last week, printing is still a huge part of how people receive information on the Internet. And a little-known feature in CSS can help make your site look as good printed as it does on desktop or mobile browsers. That way you’ll ensure your visitors are happy printing good-looking coupons or PDFs!
8 Tips on Getting the Most Out of AddThis
- January 7, 2014
- Paul
- Features & Tips
- 16 comments
You’re ready to make your site social this year, and you just created your AddThis account. (YAY!) But now you’re trying to figure out where to put those share buttons and which buttons to add. There’s so much to choose from, and you don’t have time to figure it all out. We want to help. Here are 8 tips that’ll help you get the most out of your AddThis tools.
Top Seven AddThis Support Questions of 2013
- December 16, 2013
- Paul
- Other
- 3 comments
With new product releases and upgrades this year, we received a variety of questions for support. We thought it’d be useful for you, our user, to get a quick roundup of the most popularly asked questions this year, so you have it handy in case you need it!
