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Category Archives: Support

HTTP to HTTPS: How Share Counts Are Affected


share-counters

Recently, some of our service providers have changed how share counts are stored. Rather than showing the same count for both http and https sites, counts are different based on the different protocol. Unfortunately, we have no control over how these services handle counting shares, so share counts are going to be different for http and https.

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AddThis Browser Support Explained


addthis-browser-support

This post was updated on November 8, 2016.

In an effort to provide more transparency and a better experience for all of our users, we’re formalizing the list of browsers AddThis officially supports. We get over 1.9 billion users every day from 15 million websites around the globe. Therefore, we get a pretty good idea of what browsers people use. This means we have to think hard about what browsers we support and how we support them.

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Problems Sharing on iOS Facebook App

facebook-ios-sharing-anchor

Update – As of the 8:48 AM on September 11th, some of our users are still reporting seeing this bug. We’re working with Facebook and hoping they’ll fix this as quickly as possible.

Over the weekend we heard from several of you about issues sharing with the Facebook iOS app and URLs with anchors, which AddThis uses for click and address bar tracking. Facebook seems to be using a kind of URL forwarder in the iOS app that isn’t correctly decoding the %23 in the URL into a #. This is causing URLs to 404 because the resource they’re looking for doesn’t have that name. We’ve reached out to Facebook about this issue. Continue reading