At AddThis we pride ourselves on our fantastic support. Even though we get between 250 and 400 requests per week we have a response time of around two hours, and a customer satisfaction rate of over 98%.
We do this by following three principles:
Do you collect user or customer feedback? If so, how are you using it to improve your website or online business? Reaching out to your visitors and asking them how they like your site and areas for improvement is one of the best ways to better your product or business.